Shipping & Returns
Shipping Policy
Processing time
The time we need to prepare an order for dispatch varies. For details, see individual items.
Estimated delivery times
North America: 2-3 weeks
Europe: 2-3 weeks
Australia, New Zealand and Oceania: 3-5 weeks
Asia Pacific: 3-5 weeks
Please note: We will do our best to meet these delivery times however due to current situation with covid19, logistic providers cannot always guarantee the exact delivery times. Please be aware that these are estimates.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Return & Exchange Policy
Can I return or exchange my order?
All unworn items may be returned or exchanged within 14 calendar days.
Contact Offwork within: 3 days of delivery
Return items must be back with Offwork within: 30 days of delivery
If you want to return or exchange an item, please email Offwork.wear@gmail.com with the following information: name on the order, email address the order was made with & your request with explanation of why you want to return or exchange the order.
Please handle all items with care. As a condition for a refund, the returned item(s) will undergo a quality control check. The item(s) should be returned new, unused, unwashed, and with all original Offwork tags attached. When trying on clothing please do not use unnecessary force and ensure you are not wearing make-up, perfume/aftershave or deodorant which may leave a scent or marks. Returns that have been worn, damaged, washed and altered will not be accepted or refunded and may be sent back to you at your expense.
What are the return charges?
Shipping fees associated with making returns are thus the responsibility of you. Offwork will refund you the price you paid for the products excluding delivery costs.
How do I return my order?
Please send your order back with all labels and tags attached. Returns without labels and tags will not be accepted. You will be responsible for returning the goods at your own expense. We always recommend that you send it as a package with DHL/UPS/Royal Mail or another trustworthy shipping provider, which can supply you with a tracking number. Please contact Offwork.wear@gmail.com for an address to return your item(s).
How long does it take to process a return?
Offwork will confirm with you once we receive your return and your refund has been completed. Please allow up to 7 working days to see funds appear in your account, depending on your bank’s processing times.
What if my item is faulty?
Please notify Offwork by email to Offwork.wear@gmail.com with details and photographs of the product fault to return within 30 days of receipt.
Please contact Offwork.wear@gmail.com if you have any more enquiries.